Administrative Assistant – Quality Improvement

Job Title: 

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Administrative Assistant - Quality Improvement

Director, Site Quality Improvement

Rockville, MD

Job Purpose Summary

The Administrative Assistant – Quality Improvement is responsible for supporting the Director, Site Quality Improvement. Support will include administrative duties including tracking, documenting and communications of the Pediatric Improvement Collaborative for Clinical Trials & Research (PICTR) program.

Education and Training

  • Bachelor’s Degree required.
  • Bachelor’s Degree in a health-related field preferred.
  • 3-5 years experience as an Administrative Assistant in a health-related or quality improvement field
  • Knowledge of Quality Improvement Methodology and best QI practices is preferred.


Job Duties and Responsibilities

  • Site Network Quality Improvement Program
    • Provide support for multidisciplinary teams working on quality improvement initiatives
    • Track and document program activities
    • Proofread or edit program materials, e-mails, letters, and reports
    • Schedule and assist with in-person or virtual webinars and learning sessions
    • Attend learning sessions and training sessions as requested
    • Assist in completing manual quality assurance audits on site metrics, program materials, and program data base.
    • Manage QI dashboards and distribution to sites and key stakeholders
      Support network sites on managing, collecting, and submitting QI metrics through REDCap.
    • Transfer data into new formats to make it more appropriate for analyses and reporting.
    • Use tools to automate data collection and assist with setting up and managing new sites.
    • Support the maintenance of the QI communities page and program data base in Salesforce
    • Other duties and responsibilities may be assigned


  • Works well independently and in a team-oriented, collaborative environment
  • Strong oral and written communication skills
  • Good problem-solving and organizational skills
  • Self-motivated, with the ability to multi-task and work in a fast-paced environment
  • Ability to interact professionally and courteously with people at all levels by phone, e-mail and in-person


Computer Skills

  • Proficient use of standard computer programs: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Acrobat

Supervisory Responsibility




Domestic and international travel:  up to 5%


Salary & Benefits

Commensurate with experience and aligned with US benchmarked ranges for a research-based non-profit of this size and complexity.